September 2024
Important Notice on Banking System Upgrade and the Temporary Suspension of Banking Services
The Bank is undergoing a system upgrade and some of our services are temporarily unavailable.
We will be back to service from 23 September 2024 (Monday) 5:00 am gradually. To minimize the impact to our customers,
the Bank will arrange emergency cash withdrawal service at designated branches and service hours a).
For enquiry, please refer to Announcement on the "Important Notice on Banking System Upgrade and the Temporary Suspension of Banking Services" / "Notice of Amendments to the 'Banking Services,
Conditions and Rules and Schedule of Charges'" (the "Notification") b) or call our System Upgrade Hotline c) at (852) 2616 6066.
We sincerely apologize for any inconvenience it may cause you.
a) The Bank has arranged the HKD Emergency Cash Withdrawal Service for the Bank’s customers at the following designated branches,
between 9:00 am and 8:00 pm from 21 September 2024 (Saturday) to 22 September 2024 (Sunday).
The aggregate maximum cash withdrawal limit at these designated branches during this period for each of the Bank's
Personal Account / Joint Account / Corporate Account under the same customer's name is HKD30,000 per day (provided that the relevant account maintains sufficient balance).
The minimum cash withdrawal amount for each transaction is HKD500, and the amount of each withdrawal must be in multiples of HKD100.
Customer will be required to present valid personal identification documents to use this Service. The designated branches are as follows:
Branch^Address
Main Branch151 Des Voeux Road Central, Hong Kong
Sai Wan Ho Branch63 Shau Kei Wan Road, Sai Wan Ho, Hong Kong
Kwun Tong BranchG/F Shop 1, 1/F Shop 2, 410 Kwun Tong Road, Kowloon
Yau Ma Tei Branch309 Nathan Road, Yau Ma Tei, Kowloon
Tsuen Wan Branch78 Chung On Street, Tsuen Wan, New Territories
Shatin BranchShop 7-8, Level 1, Lucky Plaza, 1-15 Wang Pok Street, Shatin, New Territories
^Note: The designated branches will only provide the HKD Emergency Cash Withdrawal Service, and will not provide other banking services.
b) For Notification details:
Personal Customers please
Corporate Customers please
Frequently Asked Questions (FAQ) of Personal Customers please
Frequently Asked Questions (FAQ) of Corporate Customers please
For Supplemental Information:
"Suspension and Resumption Arrangement for Self Service Banking Services in Each Area"
"List of JETCO Merchants Not Supported by Online Bill Payment Services"
c) The System Upgrade Hotline will provide 24-hour service from 20 September 2024 (Friday) 8:00 pm to 23 September 2024 (Monday) 5:00 am.
Nanyang Commercial Bank, Limited